AT&T Enhances 911 Network with Multimedia Messaging Capabilities

AT&T is updating its next-generation 911 network to provide users with more efficient ways to share important information with emergency services. Starting in October, AT&T’s ESInet emergency communications platform will facilitate AT&T customers in sharing pictures and video messages with supported dispatch centers. This enhancement aims to quickly convey the situation and better prepare first responders who will arrive on the scene.

Advancements in Emergency Communication

The ESInet platform is designed to help 911 dispatch centers process callouts faster and more reliably by replacing traditional analog connections with fiber-based IP networks. Since its launch in 2018, AT&T reports that 1,700 emergency call centers have been upgraded to this new communications technology.

Simplifying Multimedia Messaging

Currently, sending multimedia content to emergency dispatchers is a complicated process. However, AT&T states that the upcoming update will make this process as effortless as texting family and friends. While AT&T will be the first U.S. carrier to support these capabilities, picture and video messaging will be interoperable with other network providers that choose to integrate it.

Enhanced Security Features

The emergency multimedia messaging support will be rolled out alongside security features that provide dispatchers with a dedicated private internet connection. This connection will allow access to public safety data from the cloud, helping to protect sensitive emergency information from cyber threats.

Integration with Connected Vehicles

Select 2026 Toyota vehicles equipped with a built-in AT&T Connected Car SIM will also be able to automatically send crash data to emergency dispatchers. This data will include airbag status and precise vehicle location, further enhancing the response capabilities of emergency services.

For more information on this update, visit AT&T’s ESInet emergency communications platform.