Nintendo Switch 2 Packaging Issue: Staples Damage Screens

Some customers reported an unwelcome surprise after picking up their Nintendo Switch 2 preorders at GameStop: staples used to attach receipts to Switch 2 boxes ended up damaging the screens on the console, as reported by IGN. However, GameStop stated that this issue was “isolated” to a single store and that it has already offered replacements.

When opening the box for the Switch 2, the tablet or screen part of the device is located just under the top flap of the packaging. This proximity to the top of the box may explain how staples could penetrate and puncture the screen—especially if the person using the stapler applied significant force.

Reports began to surface overnight as customers received their preorders. In this post on X, for example, you can see photos showing two dots on the box, a bag, and the screen.

In a statement to IGN, a GameStop spokesperson mentioned that the company was “investigating the matter” and promised to “make customers whole.” On Thursday, one Reddit user affected by the issue said that reported that they spoke with a GameStop manager who confirmed that they would be able to exchange their damaged unit.

“We’ve addressed a unique case of staples damaging Switch 2 screens – isolated to one store,” GameStop stated in a post on X. “Replacements have been offered. Staplers have been confiscated.”